FAQ

Can I use my private health insurance? Yes. I am registered with most major private health insurance companies. Can I receive Medicare rebates? Yes. In order to receive rebates, you must first obtain a referral letter from any GP and bring it to your first session, (your GP will determine your eligibility for this plan).
I will then give you a receipt to take your local Medicare office to claim rebate of $80.20 that same day. Medicare allows you to claim up to 18 sessions per calendar year. Medicare does not allow this rebate to be used in conjunction with private health insurance for the same session. How do I make an appointment? By calling my mobile 0418 178 764 or via email: mlopezpsych@hotmail.com. My phone diverts to message bank when I am on the phone, with a client, or when it is outside office hours. Please leave a detailed message with your name, contact numbers and some suggested times you may be available to discuss making an appointment. I aim to respond to all enquiries within 24 hours.

How long will I need to see a psychologist?

The length of the process will depend on your individual needs, concerns and how long you’ve had these worries. I make sure we work together at a comfortable pace throughout our sessions whilst setting realistic expectations in resolving your issues.

Do I need a referral from a GP to see a psychologist?

No, unless you are eligible to use Medicare and would like to use it for this service.

Languages/other than English:

Spanish. Appointments are available to the Spanish speaking community. Feel free to leave your message in Spanish.

Hours:

Appointments are available from Monday – Friday between 9am – 9pm. Saturday appointments available from 9am- 1pm.

Fees:

My fees are $140 and I am open to discuss the same in our first session or over the phone. With Medicare rebate your session will only cost $59.80.

Payments method:

Cash,
cheques

Cancellation policy:

It’s understandable there may be times you cannot attend your appointment. Keep in mind that when you book a session, this whole hour has been reserved for you. Therefore, I would be grateful for 24hours notice for cancellation. This allows time to offer another client a session who may be on a waiting list to book in. A cancellation fee will be charged for non-attendance or less than 24 hours notice of cancellation

 

Counseling for Individuals, Couples and Families Help with anxiety, relationships, self esteem, depression Psychologist / Psychotherapist – city and inner suburbs